Shared Team Inbox
Stop passing the phonearound the office.
One shared WhatsApp number, one inbox, your whole team. Assign conversations, see who's online, and never wonder who answered a customer last.
The problem today
One phone, one person, one point of failure
Today
- One phone, one person, one point of failure
- No record of who replied to what, or when
- Customers repeating themselves to whoever picks up next
- No visibility into which agent is actually online right now
With InboxCenter
- Every teammate sees every conversation, live
- Full reply history attached to the contact, always
- One thread per customer, however many agents touch it
- Presence indicators show who's actually online
InboxCenter brings every conversation into one shared inbox your whole team works from.
How it works
From connecting your number to a conversation in an agent's queue.
1
Connect your number
Link your WhatsApp Business number once.
2
Messages land in the inbox
Every inbound message is visible to the whole team.
3
Assign a conversation
Manually, or automatically by rule.
4
See presence live
Know who's online before you hand off a chat.
5
History stays with the contact
Not with whoever's phone it happened on.
What changes for your team
No more phone-passing
Every agent works from the same inbox, on their own login.
Live presence
See who's online before you assign a conversation.
Full history, always
Every message stays attached to the contact, not an agent's phone.
Nothing lost on offboarding
Remove an agent's access without losing a single conversation.
Frequently asked questions
Bring your whole team into one inbox
Connect your WhatsApp Business number and start working from a shared inbox today.