Terms of Service

These Terms of Service ("Terms") govern access to and use of InboxCenter's website, shared WhatsApp inbox, CRM, automation, and billing platform (the "Service"). InboxCenter is a product of Techydox, which operates the Service ("InboxCenter", "Techydox", "we", "us"). By creating an account or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent ("you", "Customer").

1. The Service

InboxCenter provides a multi-tenant platform for managing WhatsApp conversations, contacts, sales pipelines, broadcasts, automations, a visual flow builder, and related tools. Features vary by subscription plan and may change, be added, or be discontinued over time.

2. Accounts and eligibility

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account and workspace, including actions taken by teammates you invite. You must be legally able to enter into a binding contract to use the Service.

3. Subscriptions, trials, and billing

• Paid plans are billed on the cycle shown at checkout and processed through Razorpay. Fees are non-refundable except where required by law or expressly stated otherwise.
• Where offered, free trial periods do not require payment details up front. We will notify you before a trial ends and before any paid subscription begins; access to paid features may pause or end automatically if a trial expires without an active subscription.
• You can upgrade, downgrade, or cancel your subscription at any time from your account settings. Cancellation stops future billing but does not refund the current billing period unless required by law.
• We may change plan pricing or features with reasonable advance notice to active subscribers.

4. Acceptable use

You agree not to use the Service to:

• Send WhatsApp messages to contacts who have not consented to receive them, or otherwise violate WhatsApp's Business Messaging Policy or Meta's terms.
• Send spam, phishing, malware, or fraudulent content.
• Upload or process data you do not have the right to collect, use, or share.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or other customers' workspaces.
• Use the Service in a way that violates applicable law, including data protection and consumer protection law in your jurisdiction.

We may suspend or terminate accounts that violate this section, including where a connected WhatsApp number is restricted or banned by Meta as a result of the Customer's messaging practices.

5. Your content and data

You retain ownership of the contacts, conversations, messages, and other business data you or your team upload to or generate in the Service ("Customer Data"). You grant us a license to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for the accuracy of Customer Data and for having appropriate rights and consents to process it, including any personal data belonging to your own end-customers.

6. Third-party services

The Service integrates with third-party platforms, including Meta's WhatsApp Business Platform, Razorpay, Google (for optional Sheets connections), and AI providers such as OpenAI and Anthropic (for optional AI features). Your use of those integrations is also subject to the relevant third party's own terms. We are not responsible for outages, policy changes, or decisions made by these third parties, including message delivery restrictions imposed by Meta.

7. Intellectual property

The Service, including its software, design, and branding, is owned by InboxCenter and its licensors. These Terms do not grant you any rights to our trademarks, logos, or brand assets beyond what is expressly stated.

8. Suspension and termination

We may suspend or terminate access to the Service, with or without notice, if you materially breach these Terms, fail to pay applicable fees, or if we reasonably believe your use of the Service creates legal or security risk to us or other customers. You may stop using the Service and close your account at any time.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation, or that WhatsApp message delivery will always succeed, since delivery depends on third-party platforms we do not control.

10. Limitation of liability

To the maximum extent permitted by law, InboxCenter will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold InboxCenter harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right, including consent requirements for messaging your contacts.

12. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in India.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, by notifying account owners directly. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact us

Questions about these Terms can be sent to legal@inboxcenter.co or via our contact page.